الحكومة الإلكترونية و الخدمة العمومية في الجزائر بين التحديات و الرهانات

Abstract EN

This study entitled "E-government and public service in Algeria: challenges and issues" is an answer to the following question: how e-government contributes to the development of the Algerian public administration to improve the public service? To answer this question, this stud;y is divided into three axes: 1- First axis: the various implications of the concept of e-government and the public service, 2- Second axis: the reality of the relationship between e-government and the public service in Algeria, 3-Third axis: the obstacles of the electronic administration in the services Algeria and mechanisms of its implementation.

The importance of this stud;y lies in the role of the e-government in the development of the Algerian public administration, allowing access to a quality public service and the approximation of the administration of the citizen, so that it it receives a faster and better service than that provided by the traditional administration.

This stud;y aims to shed light on the reality of the relationship between online administration and the public service in Algeria, and to propose a set of mechanisms to strengthen this relationship.

Through this document, we have drawn a number of results from the following reports: ( E-government is a modern process in the development of the public administration for the improvement of the public service, since this is the essence of the work of the government, it provides permanent services to all the citizens .

The Algerian e-government program is recent, the first project of which is launched in (2009-2013) in Algeria to provide a public service, focused on the preparation of the environment of e-government services, through the establishment of an appropriate platform for this project, through the enactment of legislative measures, computer, technological, communication, material, human and financial resources ..., We further concluded that e-government in Algeria has not adequately met its objectives because of a number of problems that have hindered the project's security and speed and its widespread use.

Among the most important problems are administrative corruption, underdevelopment, the scourge of bureaucracy, computer illiteracy, weak communication technologies, poor planning and lack of rationalization of implementation and management.

In the second part of this study we thought of exposing a number of effective mechanisms to solve the problems encountered by the e-government project in Algeria, namely: Supports political and administrative authorities in the local e-government project, Implement the partnership with the private sector in the field of e-government services, The application of e-government as part of the overall quality, Citizens literacy, trust, privacy and security, - Increased transparency and participation, the need to measure the performance of e-government in public services where it is already in operation).