دور تكنولوجيا المعلومات و الاتصال في تحسين جودة الخدمة العمومية : الحكومة الذكية في الإمارات العربية المتحدة نموذجا

Abstract EN

recently traded many use the term e-government or e-governance where most of the world tended to shift to the use of e-government in order to keep up with the purpose of the revolution of information and communication technologies and bring the government departments of the citizen through the provision of quality services.

So we find most of the governments of the countries resorted to change the method of providing services from the traditional way to modern method (e) in order to shift from the traditional government to e-government and this to keep up with technological advances and cognitive revolution, which became the administration (the government) electronic seeks to achieve success and installed location by improving quality electronic public services provided to citizens through government departments interact with each other and then between them and the citizens, so the management of electronic direct impact on the economy and society.

In this sense we will try through this paper to provide an intellectual and scientific framework for the quality of the electronic public service and egovernment, and Osma explanation of the elements of information technology, and to clarify more of the impact of technologies and information technologies in improving the quality of public service we have UAE experience by providing for a form of smart government where initiative include "smart government" cell phones, mobile devices and other advanced technological tools to provide services and information for UAE nationals and foreigners alike