التحسين وفق (ISO 9001 : 2015)‎ و دوره في بناء المنظمة الذكية : دراسة حالة شركات مجموعة الاتصالات الفلسطينية

Other Title(s)

The improvement according to (ISO 9001 : 2015)‎ and its role in building the smart organization : a case study of Palestinian telecom group companies

Author

الشرافي، صهيب تيسير

Source

مجلة بحوث الإدارة و الاقتصاد

Issue

Vol. 2, Issue 3 (30 Sep. 2020), pp.63-77, 15 p.

Publisher

University of Ziane Achour in Djelfa Faculty of Economic and Commercial Sciences and Management Sciences

Publication Date

2020-09-30

Country of Publication

Algeria

No. of Pages

15

Main Subjects

Business Administration
Information Technology and Computer Science

Abstract EN

The study aimed to identify the improvement according to ISO 9001 : 2015 and its role in building the smart organization.

to achieve the goal of the study, a descriptive analytical approach was used, and the questionnaire as a main tool for collecting data from the study sample consisting of administrative position holders and employees related to the subject of the study in palestinian telecom group companies (Paltel, Jawwal, and Hadara), and 122 questionnaires were distributed and 114 were retrieved, and the valid questionnaires for the statistical analysis reached (110) with percentage (90.16%), and the data was analyzed using the SPSS.

the results of the study showed that the palestinian telecom group companies achieved a rate of (75.15%) which is a good percentage of implementaion of the improvement according to ISO 9001:2015 in these companies, and there is a statistically significant positive relationship between the improvement according to ISO 9001: 2015 and building the smart organization, and there is a statistically significant effect of improvement according to ISO 9001: 2015 in building the smart organization.

American Psychological Association (APA)

الشرافي، صهيب تيسير. 2020. التحسين وفق (ISO 9001 : 2015) و دوره في بناء المنظمة الذكية : دراسة حالة شركات مجموعة الاتصالات الفلسطينية. مجلة بحوث الإدارة و الاقتصاد،مج. 2، ع. 3، ص ص. 63-77.
https://search.emarefa.net/detail/BIM-963543

Modern Language Association (MLA)

الشرافي، صهيب تيسير. التحسين وفق (ISO 9001 : 2015) و دوره في بناء المنظمة الذكية : دراسة حالة شركات مجموعة الاتصالات الفلسطينية. مجلة بحوث الإدارة و الاقتصاد مج. 2، ع. 3 (2020)، ص ص. 63-77.
https://search.emarefa.net/detail/BIM-963543

American Medical Association (AMA)

الشرافي، صهيب تيسير. التحسين وفق (ISO 9001 : 2015) و دوره في بناء المنظمة الذكية : دراسة حالة شركات مجموعة الاتصالات الفلسطينية. مجلة بحوث الإدارة و الاقتصاد. 2020. مج. 2، ع. 3، ص ص. 63-77.
https://search.emarefa.net/detail/BIM-963543

Data Type

Journal Articles

Language

Arabic

Notes

يتضمن مراجع ببليوجرافية : ص. 75-76

Record ID

BIM-963543