Patients’ satisfaction with type 2 diabetes care and its relation to their glycaemic control-primary health care setting, Port Said, Egypt

Abstract EN

Background:Research has identified a clear link between clinical outcomes and patient satisfaction especially in chronic diseases like diabetes, where a wide range of needs and expectations exists.

Satisfaction affects the timely, efficient, and patient-centred delivery of quality health care.

Aim: To assess patients’ satisfaction with type 2 diabetes care and its relation to their glycaemic control.

Patients and Methods: Analytic cross sectional study with a total of 72 patients ≥18 years old with type 2 diabetes who attend Port Fouad urban family health centre, Port Said city, Egypt were invited to complete 18 items, Patient Satisfaction Questionnaire (PSQ-18) to determine their satisfaction and its relation to the degree of HbA1c control.The questionnaire contained 7 domains to identify patients, doctors and practice determinants of satisfaction.

Results: 60% of type 2 diabetic patients were satisfied with the provided health care services.

Doctor's communication ranked the highest satisfaction level among other factors followed by satisfaction with consultation time and appropriateness of consultation room.

Meanwhile, the study revealed a proportional relationship between overall patients’ satisfaction and controlled HbA1c.

Conclusion: There was a clear link between patients’ satisfaction with type 2 diabetes care and improvement of their glycemic control.