قياس واقع نظم الإدارة لإلكترونية المبنية على الممكنات لنموذج التميز الأوربي EFQM في مؤسسات المعلومات و دورها في النتائج

Abstract EN

The study aimed at referring the reality of the correlation and impact of application of the methodologies / potentials of the elements of European excellence in the electronic management systems and their level of correlation and impact to the results of the same model.

The researcher used the method (descriptive: case study).

The study population represented the Iraqi universities.

The sample of the study included 94 teaching The questionnaire was designed based on a review of literature related to the subject of the study, including access to a number of letters close to the current study and international standards such as European standards of excellence.

Higher Education The study reached many results, including: a.

The total gap of the leadership component of the electronic management system between reality and expectations reached 34.43%, which is a large gap that needs to be addressed.

B.

The total gap of the policy and strategy component in the electronic management system between reality and expectations reached 34.72%, which is a large gap that needs to be addressed.

The study reached several recommendations, including: a.

To strengthen the elements of effective leadership according to the principles of European excellence based on electronic management systems and to activate the principles of joint leadership of tasks and achievements and to highlight the vision and mission and objectives of the institution and to identify the target groups and identify needs.

B.

The quality of the information provided and necessary for making sound decisions through the electronic management systems and the work of reviewing the strategy and load the University's internal capabilities and external environment and the development of strategies and programs for the university / deanship or unity, and communicate with various categories of employees and beneficiaries through electronic management systems.