Career development programs in greater cairo three-star hotels

Abstract EN

Career development is regarded as one of the main processes of human resources management in the hospitality industry that requires planned programs with systematic procedures.

A pilot study has been implemented and reached a conclusion that most of the three-star hotels in Greater Cairo have no career development programs.

Then, the research aims at evaluating the overall situation of the career development process in Greater Cairo three-star hotels, identifying the main problems facing the implementation of such programs, and finally providing constructive recommendations for supporting career development programs.

The research has chosen 15 three-star hotels in Greater Cairo as the sample of the study, representing 42.85% of the total number of Greater Cairo three-star hotels.

The research has utilized a questionnaire distributed among 45 managers as 3 managers per hotel.

Another questionnaire has been disseminated among 450 employees working in the visited hotels and the total number of valid answered questionnaires reached 379 representing 84.2% of the distributed ones.

Research results demonstrated that there is no full staff awareness about hotel career pathways in their hotels with no career plan and reliable criteria for staff promotion, the fact that leads to employees' job-dissatisfaction.

It is recommended to launch an awareness campaign for hotels' staff about career development significance and provide training courses for HR staff concerning the procedures of the career development process.

Academics and researchers should assist in preparing benchmarking studies that could support career development programs in hotels.