تقييم جودة خدمات التعليم العالي من وجهة نظر الأساتذة : دراسة حالة كلية العلوم الاقتصادية و التجارية و علوم التسيير بجامعة الشلف

Abstract EN

This study aimed to present the level of quality of higher education services provided by the faculty of Economics, commercial and Management Sciences in Hassiba Benbouali University of chlef using the Statistical Package for Social Sciences "Spss" in order to know the opinions of faculty's professors about the educational service provided.

We distributed 147 questionnaires.

Only 89 questionnaires were retrieved.

We also relied on one of the important and common models in the field of measuring the quality of services, and this model is known as the actual performance model "Servperf".

The study reached several results, the most important of which is that the faculty provides high-quality education services.