علاقة إدارة الجودة الشاملة بالأداء المنظمي لدى الإطارات العليا و الوسطى : دراسة ميدانية في مؤسسة ملبنة حضنة حليب المسيلة

Abstract EN

The study aimed to identify the relationship between TQM and organizational performance in the Hodna Milban Dairy Company.

A field study, as well as the disclosure of the level of application of TQM and the level of performance of the organizers in the institution where the study was conducted on a sample of upper and middle frames (managers, executive managers, Interests) and estimated (40) framework of the institution of his breast milk M’sila.

In order to analyze the data for the field study, we used the total quality management measure consisting of 28 items divided into three axes and the organizational performance consisting of (28) divided into three axes after verifying its validity and stability.

The study found that there is a high correlation between TQM and its dimensions and organizational performance in MALBANA BABYA MILITARY INSTITUTE.

In addition, there is a low correlation between the commitment of senior management and organizational performance Tear gas, while the study found there is a high correlation between the focus on improving operations and performance Organizational, and we have finally reached the existence of a correlation relationship between management needs to focus on competition and performance in Organizational "milk dairy brood M’sila Foundation.