أثر جودة الخدمات المصرفية في تحسين أداء البنوك التجارية الأردنية
Other Title(s)
The impact of quality of banking services in improving performance of Jordanian commercial banks
Dissertant
Thesis advisor
University
Isra University
Faculty
Faculty of Business
Department
Business Administration Department
University Country
Jordan
Degree
Master
Degree Date
2019
English Abstract
This study aimed to identify the impact of the quality of e-banking services dimensions (tangibility, empathy, reliability, reliability, responsiveness) on performance, and came to test the hypotheses put forward to address the problem of research, and the statistical descriptive analytical method was used in this study.
The study population consists of administrators and workers in the Jordanian commercial banks.
To achieve the objectives of this study, the researcher developed the study tool (questionnaire) and included (40) items for the purpose of collecting initial data from the study population which covered (150) respondents.
In light of this data were collected, analyzed and tested hypotheses using the statistical program (SPSS).
The level of application of the quality of e-banking services in commercial banks was high.
This may be due to the nature of banking activity, which aims primarily to improve its performance through the role played by the quality of banking services.
There is a development in the technology used in these e-services.
The study recommended that the skills of the bank's employees should be strengthened, and that local and international banking competencies should be developed and linked to their performance in absorbing developments and developing the banking industry.
In addition to designing strategies and policies for the management of banks to improve the quality of banking service provided that they take into account the relative importance of the quality of banking service provided in the design and implementation of quality strategies
Main Subjects
Topics
No. of Pages
82
Table of Contents
فهرس المحتويات / الموضوعات.
الملخص / المستخلص.
المستخلص باللغة الإنجليزية.
الفصل الأول : خلفية الدراسة و أهميتها.
الفصل الثاني : الإطار النظري و الدراسات السابقة.
الفصل الثالث : الطريقة و الإجراءات.
الفصل الرابع : نتائج التحليل الإحصائي للبيانات و اختبار الفرضيات.
الفصل الخامس : النتائج و التوصيات.
قائمة المراجع.
American Psychological Association (APA)
خليل، وليد علاء الدين محمود. (2019). أثر جودة الخدمات المصرفية في تحسين أداء البنوك التجارية الأردنية. (أطروحة ماجستير). جامعة الإسراء, الأردن
https://search.emarefa.net/detail/BIM-989401
Modern Language Association (MLA)
خليل، وليد علاء الدين محمود. أثر جودة الخدمات المصرفية في تحسين أداء البنوك التجارية الأردنية. (أطروحة ماجستير). جامعة الإسراء. (2019).
https://search.emarefa.net/detail/BIM-989401
American Medical Association (AMA)
خليل، وليد علاء الدين محمود. (2019). أثر جودة الخدمات المصرفية في تحسين أداء البنوك التجارية الأردنية. (أطروحة ماجستير). جامعة الإسراء, الأردن
https://search.emarefa.net/detail/BIM-989401
Language
Arabic
Data Type
Arab Theses
Record ID
BIM-989401
