To what extent the application of Malcolm Baldrige of the comprehensive quality standards in the after- sales services : applied research in one of the private sector companies
By: al-Hiali, Ala Nabil Abd al-Razzaq; Husayn, Wisal Abd Allah. Iraq Journal of Market Research and Consumer Protection. Vol. 13, no. 2 (2021), pp.135-148, 14 p.
Subjects: Applied research; International standards; Private sector; Quality control; Sales