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Journal Articles

Develop the marketing performance in business environment based on relationship marketing paradigm: case study telecom operators in Algeria

By: Bu Diyaf, Ilyas; Sharafi, Munsif. Revue Scientifique Avenir Économique. Vol. 10, no. 1 (Dec. 2022), pp.302-320, 19 p.

Subjects: Algeria; Customers; Marketing; Performance; Work environment

Journal Articles

La protection juridique des clients du secteur Hôtelier

By: Musa, Nasimah. Revue D’études Juridiques et économique. Vol. 5, no. 3 (Special issue) (Nov. 2022), pp.156-174, 19 p.

Subjects: Customers; Hospitality; Hotels; Legal protection; Protection

Journal Articles

Attitudes des clients bancaires à l'égard des services digitaux : une étude empirique

By: Bu Medda-Tiab, Fatimah. Recherches Économiques et Managériales. Vol. 15, no. 3 (2021), pp.115-133, 19 p.

Subjects: Banks; Customers; Electronic banking services

Journal Articles

Le rôle médiateur des outils du marketing relationnel sur la relation valeur perçue- fidélité de la clientèle dans le secteur bancaire Algérien

By: Salah, Samira Shahrazad. Revue de l’Innovation et Marketing. Vol. 8, no. 1 (2021), pp.191-211, 21 p.

Subjects: Algeria; Customers; Marketing

Journal Articles

The impact of fintech on financial performance and client's satisfaction evidence from egyptian banking sector

Scientific Journal of Research Business Studies. Vol. 35, no. 4 (2021), pp.47-69, 23 p.

Subjects: Banks; Competition; Finance; Investment returns; Strategic planning

Journal Articles

The effect of banking service quality on improving customer satisfaction in banking : case study of the Algerian banking customer

By: Mansuri, Shayma; Husni, Ruqayah. Abhath. Vol. 6, no. 2 (2021), pp.999-1012, 14 p.

Subjects: Banking services; Banks; Case studies; Customers; Statistics

Journal Articles

The mediating role of product innovation on the relationship between marketing information system and customer orientation

By: al-Wattar, Usamah Suhayb Muhammad Sabri; Yurdakul, Melek. Journal of Economics and Administrative Science. Vol. 27, no. 130 (Dec. 2021), pp.98-117, 20 p.

Subjects: Customers; Iraq; Marketing information systems

Journal Articles

Analyzing the effect of social media use, perceived value, brand trust and electronic word of mouth on brand equity : the mediating role of brand image : an applied study on Egyptian banking sector

By: Ali, Ala al-Din Abbas. Journal of Alexandria University for Administrative Sciences. Vol. 58, no. 5 (Sep. 2021), pp.1-59, 59 p.

Subjects: Banks; Data analysis; Factor analysis; Mathematical statistics; Statistics

Journal Articles

Les déterminants du churn client dans le secteur des télécommunications : étude des trois opérateurs de la téléphonie mobile en Algérie

By: Launsr, Aqilah; Ayt Sidhum, Huriyyah. Journal of Economic Integration. Vol. 9, no. 3 (Sep. 2021), pp.675-690, 16 p.

Subjects: Algeria; Customers; Telecommunications

Journal Articles

A study about E-commerce based on customer behaviors

By: Muhammad, Zaynab N.; Kadum, Suhad M.. Engineering and Technology Journal. Vol. 39, no. 7 (2021), pp.1060-1068, 9 p.

Subjects: Consumer behaviour; Customers; Electronic commerce

Journal Articles

Estimating short-term return on customer investment : analytical study-Integrated Marketing Communication (IMC)‎

By: Bani Ata, Bassam Husayn. Journal of the Economic of Business and Finance. Vol. 6, no. 1 (Jun. 2021), pp.555-570, 16 p.

Subjects: Communication; Customers; Investment returns; Marketing

Journal Articles

Consequences of customer value co-creation in restaurants

By: Muhammad, Abu al-Qasim Abd al-Wahhab Abd Allah; Abu al-Izz, Mumin Kamil. Journal of Association of Arab Universities for Tourism and Hospitality. Vol. 20, no. 1 (2021), pp.111-128, 18 p.

Subjects: Customers; Restaurants; Value

Arab Theses

The effect of online business determinants on customers’ E-loyalty : field study on customers who use E-banking

By: al-Saffar, Ali Muhammad Salih Majid. Master; Middle East University; 2020

Subjects: Customers; Electronic banking services; Electronic commerce

Journal Articles

Customer's expectations in Sukuk (Islamic bond)‎ and the question of Islamization of Nigerian

By: Sulayman, Kamal al-Din Allawi. The Islamic College University Journal. Vol. 14, no. 55 (Jul. 2020), pp.23-45, 23 p.

Subjects: Customers; Deeds; Islam; Islamic law; Nigeria

Journal Articles

The effectiveness of training programs on modern technology use in developing the performance of public relations practitioners in Egyptian and Bahraini government institutions

By: Hasan, Abd al-Sadiq. Egyptian Journal of Mass Communication Research. No. 71 (Apr. / Jun. 2020), pp.1-51, 51 p.

Subjects: Educational programmes; Government; Public enterprises; Public relations; Questionnaires

Journal Articles

Employees’ service responsiveness and customer trust as determinants of relational switching costs for retail bank customers in Kuwait

By: Sultan, Abd Allah Jawad. Arab Journal of Administrative Sciences. Vol. 27, no. 2 (May. 2020), pp.333-366, 34 p.

Subjects: Banking services; Banks; Customers; Industrial psychology; Quality control

Journal Articles

Using resource consumption accounting to determine customer cost of banks

By: Yaqub, Fayha Abd Allah; Fadil, Khalid Jamal. Journal of Economics and Administrative Science. Vol. 26, no. 118 (Apr. 2020), pp.93-104, 12 p.

Subjects: Accounting; Banks; Consumption; Costs; Products

Journal Articles

Identifying a comprehensive theoretical picture of service failure concept

By: Rabbuh, Manal; Hamidi, Abd al-Razzaq. Revue D'economie et de Développement Humain. Vol. 10, no. 2 (Special issue) (2019), pp.223-237, 15 p.

Subjects: Complaints (Civil procedure); Customer services; Customers

Conference Papers

Analysis and development of customer billing telephony system

By: Bidin, Raziera; Che Pa, Noraini; Qamar al-Din, Azrina. International Conference on Computing and Informatics (7th : 2019 : Bangkok, Thailand) Baghdad Science Journal. Vol. 16, no. 2 (عدد خاص) (2019), pp.428-435, 8 p.

Subjects: Communication systems; Customers; Telephone

Journal Articles

The role of entrepreneurial empowerment in the relationship between Islamic microfinance and well-being of clients : a view from a service provider

By: Uthman, A. S.; Tasmin, Rosmaini; Ulum, Z. K. A. B.. Islamic Economic Studies. Vol. 26, no. 2 (Jan. 2019), pp.73-93, 21 p.

Subjects: Customers; Islam; Microfinance

Journal Articles

Fondements de l’exclusion du bénéfice du statut des baux commerciaux aux exploitants non propriétaires d’une clientèle propre

By: Khallufi, Aminah. al-Manara Pour les Études Juridiques et Administratives. No. 25 (Jan. 2019), pp.182-188, 7 p.

Subjects: Law; Leases; Morocco; Profits

Arab Theses

Factors affecting the user's adoption of E-banking services : the Jordanian customers perspective

By: Bani Hani, Dina Ali Salman. Master; Amman Arab University; 2018

Subjects: Customers; Electronic banking services; Jordan

Arab Theses

The implementation of client protection principles in microfinance department-UNRWA

By: Jawdah, Walid Abd al-Ghani Muhammad. Master; Islamic University; 2018

Subjects: Customers; UNWRA

Journal Articles
1
Time cited in Arcif

The impact of E-banking services quality on customers satisfaction moderated by customer trust : survey on Arab Bank in Amman, Jordan

By: Sulaymi, Muhammad Tahsin; Karam, Asad Ali; Qubbaj, Ihab Samir. Journal of al-Quds Open University : for Administrative and Economic Research. Vol. 3, no. 9 (Jun. 2018), pp.24-36, 13 p.

Subjects: Banks; Customers; Electronic banking services; Jordan; Twenty-first century

Journal Articles

Mesure de l'impact des actions promotionnelles en B-to-B : etude empirique effectuée auprès des clients d'une entreprise industrielle

By: Aboura, Amirah; Muhammad, Tumah; Shahidi, Muhammad. Journal of Economic Integration. Vol. 6, no. 1 (Mar. 2018), pp.76-93, 18 p.

Subjects: Customers; Industrial enterprises

Arab Theses

The impact of online shopping services quality on customers' attitudes towards online shopping

By: Haddadin, Maisa Nail. Master; Middle East University; 2017

Subjects: Customers; Internet marketing; Quality of services

Articles of association

Anti-money laundering (AML)‎ : combating the financing of terrorism (CFT)‎ policy of Bank Sepah

Donor award: Bank Sepah (Tehran, Iran)

Subjects: Banks; Customers; Financing; Islamic jurisprudence; Terrorism

Journal Articles

L’orientation client comme facteur de compétitivité pour les entreprises

By: Dibbahi, Yaminah; Kerzabi, Abd al-Latif. Numero Economique. Vol. 1, no. 28 (Dec. 2016), pp.407-413, 7 p.

Subjects: Business; Competition; Corporations; Customers; Success

Journal Articles

Factors affecting the adoption of mobile services in the Libyan banking sector : qualitative evidence

By: al-Jahwash, Fuad Umran. El-Hakika (The Truth) Journal for Social And Human Sciences. No. 38 (Sep. 2016), pp.1-30, 30 p.

Subjects: Banks; Competition; Libya; Mobile phones; Right to privacy

Journal Articles

Perceptions of stakeholders on Islamic banking in Pakistan

By: Khan, Mubbsher Munawar; Ramzan, Muhammad. Journal of Islamic Business and Management. Vol. 5, no. 2 (Dec. 2015), pp.99-116, 18 p.

Subjects: Banks; Islamic economics; Management; Society; Stockholders

Articles of association

Anti-money laundering and anti-financial crime policies and principles

Donor award: Syria International Islamic Bank (Damascus, Syria)

Subjects: Bribery; Financing; Legal systems; Taboos; Terrorism

Fatawa

Sharia compatibility of the relation between different credit card parties

Question: -.

Subjects: Bank accounts; Credit cards; Customers; Islamic jurisprudence

Fatawa

Money exchange (SARF)‎ upon settlement of credit card accounts

Question: -.

Subjects: Bank accounts; Credit cards; Customers

Fatawa

Acceptance of the shares of the interest-based banks as a guaranty to the debts of Islamic Bank customer

Question: -.

Subjects: Banks; Debt repayment; Debts; Interest; Islamic jurisprudence

Governance

Corporate governance review 2014

Donor award: Bahrain Islamic Bank (Manama, Bahrain)

Subjects: Islamic jurisprudence; Auditing; Debts; Financial markets; Management

Journal Articles

The issue of principal-agent in sale-based transactions from the Shariah perspective

By: Ellias, Muhd Ramadhan Fitri; Bin Harun, Muhammad Nasir; Muhammad, Mohd Faysal. ISRA International Journal of Islamic Finance. Vol. 6, no. 2 (Dec. 2014), pp.117-131, 15 p.

Subjects: Banks; Financial transactions; Islam; Islamic jurisprudence; Sales

Arab Theses

Factors leading Moroccan banks’ customers to switch from conventional to Islamic banks

By: Slassi, Ibtihal. Master; The School of Business Administration; 2014

Subjects: Economic aspects; Financing; Islam; Morocco; Religious aspects

Journal Articles

Pre-signing and sequence in contract execution of Islamic banking products

By: Naim, Asmadi Muhammad. ISRA International Journal of Islamic Finance. Vol. 6, no. 1 (Jun. 2014), pp.87-112, 26 p.

Subjects: Contracts; Financial institutions; Financing; Islamic jurisprudence; ٌLeasing

Governance

Corporate governance review 2013

Donor award: Bahrain Islamic Bank (Manama, Bahrain)

Subjects: Auditing; Debts; Islamic jurisprudence; Management; Social responsibility

Journal Articles

Why is growth of Islamic microfinance lower than its conventional counterparts in indonesia?

By: Masyita, Dian; Ahmad, Habib. Islamic Economic Studies. Vol. 21, no. 1 (Jun. 2013), pp.35-62, 28 p.

Subjects: Banks; Financial institutions; Islam; Islamic jurisprudence; Supply and demand

Journal Articles

Wasiyah (Islamic will)‎ Writing service in Malaysia : an investigation of the supply channel

By: al-Mamun, Suhayli. ISRA International Journal of Islamic Finance. Vol. 5, no. 1 (Jun. 2013), pp.89-114, 26 p.

Subjects: Islamic jurisprudence; Malaysia; Finance; Financing; Management

Journal Articles

A critique of the diminishing balance method of Islamic home financing

By: Mira, Ahmad Kamil Maydin. ISRA International Journal of Islamic Finance. Vol. 4, no. 2 (Dec. 2012), pp.7-21, 15 p.

Subjects: Banks; Contracts; Housing; Islam; Islamic economics

Fatawa

Shariah ruling for premium banking services

Question: Meezan Bank's premium banking is a banking proposition for providing specialized shariah compliant banking services to individual customers maintaining single or joint accounts with the bank who meet the criteria set for premium banking. the criteria for premium banking is ....

Subjects: Banks; Debts; Islamic jurisprudence; Pakistan; Stockholders

Journal Articles

Building agent-customer relationship in the Takaful industry : a framework of Islamic relationship marketing

By: Salih, Muhammad Marhanum Che; Abd Allah, Nurdianawati Irwani; Razali, Siti Salwani. ISRA International Journal of Islamic Finance. Vol. 4, no. 1 (Jun. 2012), pp.81-97, 17 p.

Subjects: Behaviour; Customers; Ethics; Interdependence; Marketing

Fatawa

My employer wants me to exaggerate the time spent on tasks on a timesheet for a client

Question: -.

Subjects: Customers; Employers; Islamic jurisprudence; Time

Articles of association

Directives on financial institutions

Donor award: Bank Saderat Iran (Tehran, Iran)

Subjects: Banks; Financial institutions; Financial transactions; Foreign exchange; Islamic jurisprudence

Fatawa

[Financial transactions : rule Shari’a if the client pays an amount to the supplier]

Question: What is the Shari’a ruling if the client pays an amount to the supplier ?.

Subjects: Commodities; Financial transactions; Industrial procurement; Islamic jurisprudence; Supply and demand

Fatawa

[The guarantee ratio of the current account]

Question: What is the guarantee ratio of the current account ?.

Subjects: Accounts current; Customers; Hedge (Finance); Islamic Banks; Islamic jurisprudence

Journal Articles

Cost of funds-is it a part of actual loss (Tawid)‎ ?

By: Shabana, Hasan; Hashim, Ashraf Bin Mohammed; Husayn, Luqman al-Hakim. ISRA International Journal of Islamic Finance. Vol. 3, no. 1 (Jun. 2011), pp.125-133, 9 p.

Subjects: Compensation (Law); Costs; Financing

Journal Articles

Musharakah Mutanaqisah and legal issues : case study of Malaysia

By: Hanif, Rafi; Kunhibava, Shirin; Smolo, Adib. ISRA International Journal of Islamic Finance. Vol. 3, no. 1 (Jun. 2011), pp.93-122, 30 p.

Subjects: Law; Real property

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