معايير تطبيق إدارة الجودة الشاملة في التعليم العالي بالجزائر : وجهة نظر محور العملية التعليمية

الملخص EN

This paper is designed to look for the students’ views in Algerian universities regarding the quality of the administrative management, and its conformity to the standards of Total Quality Management (TQM), through a field study at the University Dr.

Moulay Taher, Saida, Algeria in a form of a survey.

A hundred questionnaires were given randomly to students from the Faculty of Economics; however, only 75% of questionnaires are used in the analysis.

In light of the objectives of this study and its assumptions, we relied on a set of statistical methods in order to test hypotheses, including Coefficient Cronbach's Alpha, Likert Scale, Student Test, Fisher Test and Pearson's Correlation Coefficient, and the data were treated using the software application SPSS 19 th version.

This study make some recommendations for the application of TQM Standards.