أثر جودة الخدمات الصحية في تحقيق رضا الزبون : دراسة حالة المؤسسة العمومية للصحة الجوارية EPSP-باب العسة

الملخص EN

The objective of this study is to understand the role of the quality of the health services of (BAB EL ASSA) and its importance for the satisfaction of the customers, by relying on a descriptive approach analytic using the tool of survey for all data (sample size of 60 patients).

The study was based on the arithmetic means, the standard deviation, in order to obtain significant indications in support of the objective of our study: /we noted the interest of the institution studied and the study sample (clients) assessed the health service provided to them based on the average rating of all service quality standards.