أثر وسائل الدفع الالكتروني على جودة الخدمة المصرفية : دراسة حالة بنك الجزائر الخارجي-وكالة تبسة

الملخص EN

This study aims to find out the impact of electronic payment methods on the quality of banking service from the perspective of external bank clients Algeria - Tebessa Agency- Through the use of a questionnaire addressed to a sample of (30) clients in the research agency, A number of results have been reached, the most important of which is the impact of electronic payment methods on the quality of banking services according to different dimensions of quality, In the light of these results, a number of recommendations were formulated, the most important of which is the need to enhance electronic payment methods through attention to their development and effective application in line with technological developments.