استراتيجية تنمية الموارد البشرية كآلية لتحسين جودة الخدمات الفندقية : دراسة ميدانية لنزلاء فندق ملاس تيسمسيلت

الملخص EN

This study aimed to identify the relationship between the strategy of Human resource development and the Quality of hotel services using mellasse hotel as cas study, to realize this objective, a survey study was conducted to collect data from the study sample by distributing a questionnaire using a convenient sample of 25 respondents, we also conducted an interview to collect the necessary data and information related to the strategy of HRD, where we chose an intentional sample with tow responsible from study of companies.

The final results of this research showed that the hotel establishment follows a strategy of Developing an effective and comprehensive human resources for all hotel workers with a quality in the hotel services provided to guests, we concluded that there is a strong relationships between HRD strategy and the quality of hotel services.