واقع و تحديات تطبيق أبعاد إدارة الجودة الشاملة في البنوك العمومية الجزائرية

الملخص EN

The activities of Banks have become more diverse and complex, This prompted banks to pay great attention to the subject of quality, as it was necessary to adopt to a comprehensive concept, this research was aimed at studying the comprehensive quality management in commercial banks, This was done by trying to highlight the reality of applying this approach in the Algerian banking sector and trying to find out the main obstacles that stand as a barrier to Benefiting from its advantages.

The study concluded that the Algerian public banks adopt the method of managing comprehensive quality with a moderate degree, in a modern way, and have not yet reached the degree of actual and serious commitment.

This indicates the novelty in adopting this system by these banks, and the limited proliferation of this concept among the workers of Algerian public banks.