معايير الجودة في مؤسسات التعليم العالي : الجامعة الفلسطينية الفاعلة-دراسة حالة

الملخص EN

This study is dealing with a subject, which attained more interest from educational specialists.

It aims at preparing and developing an instrument for assessing the degree to which (T.Q.M) principles and criteria are met in the higher educational institutions.

The final form of the developed TQM scale consists of (52) items reflecting validity and reliability criteria, and covering four basic domains in total quality management.

The scale is administered to (60) professors and teaching staff at Al Quds Open University in Gaza strip.

In the light of the results the author recommends to utilize the scale for determining the existence of TQM principles and criteria in the higher education institutions in order to enhance the teaching- learning process and to improve the quality of education and its out-puts.