تقييم جودة الخدمة الصحية على رضا الزبون (المريض)‎ من منظور هيئة المستشفى : دراسة حالة المؤسسة العمومية الاستشفائية محمد بوضياف بغليزان

الملخص EN

This study aims to highlight the role of quality health service to the satisfaction of the customer (the patient), so that the latter have a high degree of attention of the higher authorities in the country, by trying to adopt the quality standards in health services in order to gain customer satisfaction (patient), because it is an indicator of the success of the health system or its failure, and that's what we tried to stand it through the field study that we did which included a sample of 100 employees, it was concluded that the quality of health service is still far from the average and international standards, despite the efforts of the management and administrative staff and medical improvement, however, some uncontrollable obstacles and difficulties prevent this.