الإدارة الإلكترونية كرهان لتفعيل أداء المرفق العام : دراسة حالة بلدية موزاية-ولاية البليدة

الملخص EN

This study focus on the importance of using Electronic management (E-M) in public administrations and services in Algeria, following its uprising development in the world; therefore, efforts should be focused on this subject due to the unsatisfactory results recorded in Algeria according to the E– Government Development Index (EGDI) issued in the “E-Government Development for 2018” report, adapted by the Department of Economic and Social Affairs, in which Algeria ranked one hundred and thirty (130th) in the world.

We have performed the site study in the municipality of Mouzaia (Wilaya of Blida) and applied it on the two services of: Civil status and the Biometric Documents.

The study pointed out that the application of electronic management (E-M) in public affairs requires a lot of means in matter of human, technical and financial resources, encountering thus different challenges and difficulties.

In another hand, the EM focuses on results (outcome) and their improvement, which impacts positively the employees and the personnel qualification and attitude.