دور سلوك التعاطف التنظيمي في تقليل فجوة سلوك العاملين : دراسة تطبيقية في مستشفي الفيحاء

الملخص EN

The research seeks to measure and analyze the correlation and impact relationships between empathy behavior (the independent variable) and the behavior gap (the dependent variable).

The objective of the research was to know the extent to which empathy affects the behavior gap.

The problem of the study was to determine the nature of the relationship between empathy behavior and behavior gap.

A sample of (60) individual was used.

To achieve the research objective, the study used the questionnaire form as the main tool for collecting data by using the five-dimensional Likert scale.

One of the main conclusions of the study is that the behavior of empathy has an effect on reducing the behavior gap.

A set of recommendations were based on a number of conclusions, the most important recommendation is to promote a culture of empathy because of its prominent role in bridging the behavioral gap of the workers.