الإدارة الإلكترونية و إمكانياتها في تحقيق رضا الزبون

الملخص EN

E-governance has become an important requirement imposed by electronic transformations and pursued by administrative reform programs as a necessary stage in the digital age, openness to global societies and human interaction.

This research provides a theoretical framework for the concept and dimensions of electronic management and the need to adopt electronic management and the extent of the latter's contribution to achieve customer satisfaction