استخدام نموذج الإدراكات والتوقعات Servqual في قياس جودة الخدمات التعليمية بمدارس التعليم العام بمدينة أبها الحضرية

الملخص EN

This study aimed to identify the reality of the quality of services provided to teachers in public education schools in the Abha urban city, and propose mechanisms for its development.

The study was based on a descriptive approach.

The size of the study sample (375) of teachers in the public education schools of Abha urban city.

The results of the study showed that the average satisfaction of teachers in public education schools in The Urban City of Abha city for the quality of service after reliability and credibility in dealing according to servqual was (2.73).

The overall average satisfaction of teachers in public education schools in the urban city of Abha for quality of service after the speed of response according to the Servqual scale was (2.79), The overall average satisfaction of teachers in public education schools in Abha urban city for the quality of service after trust in dealing according to the servqual standard was (2.79), The overall average satisfaction of teachers in public education schools in the urban city of Abha for quality of service after customer attention according to the Servqual scale was (2.83).

A set of proposed mechanisms to develop the quality of services provided to teachers in public education schools in the urban city of Abha.