دور الإدارة الإلكترونية في جودة الخدمة العمومية و ترشديها بالإدارة المحلية الجزائرية

الملخص EN

Definitely, there is an obvious impact of scientific and technical progress within social,economic institutions and on their management systems, so that virtual and digital institutions have emerged with power.

As well as the accompanying electronic administrations as one of the most important determinants of the digital economy.

For this, it has become necessary that the administrations of economic institutions and public service institutions abandon the traditional administrative system and replace it with a new system based on the technological and IT dimension.

The move towards electronic public administration has become a global trend, and a demand for streamlining and improving the public service.

Algeria must surpass this path through the concretization of electronic administration.

So, this work aims to clarify the strategy of Algeria to build a rational electronic administration.

And this, through the implementation of the “Electronic Algeria” project in response to global requirements and the transformation of citizens into government customers, and the transition from confinement that has characterized the Algerian administration for many years in the state of openness to the citizen and to break down the administrative barriers between the civil servants and the citizens within the framework of the quality and the rationalization of the public service under the shade of the current reforms