مسببات ضغوط العمل و أثرها في جودة الخدمة : بحث تحليلي لآراء عينة من الموظفين العاملين في دائرة البطاقة الوطنية في الكاظمية

الملخص EN

The aim of this research is to identify the relationship and influence between workpressures represented by its dimensions (role ambiguity, role conflict, workloads, work conditions) and the quality of service dimensions (response, reliability, tangibility, empathy) in the national card department in the city of Kadhimiya.

Inorder to achieve the objectives of the research, the researcher designed a questionnaireconsisting of (32) paragraphs to collect the preliminary data from the research sampleconsisting of (70) of the individuals working in the researched department (92), aswas used a number of statistical methods of data processing and using the statisticalprogram (spss), including: mean, standard deviation, simple linear correlationcoefficient (Pearson) to test the strength of the relationship between the variables ofresearch.

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The researcher recommended several recommendations, namely: Working to reduce the pressure of work by clarifying the roles of the workingindividuals.

Determine the tasks and duties of their own accurately and create thenecessary supplies that enhance the department's ability to provide high qualityservices.