طرائق ضمان الجودة و انعكاساتها في تطوير الإدارة التربوية : دراسة استطلاعية في المديرية العامة لتربية محافظة نينوى

الملخص EN

The present research aims to shed light on the basic methods to ensure the quality of the provision of educational services and try to identify the most critical criteria in the development of educational administration, which is a critical factor to achieve the outstanding performance of the departments of educational administration.

The research dealt with 97 sections, divisions and administrative units in the Directorate of Education in Nineveh province.

In fact, it is the field that affected by the application of quality assurance methods directly, which depends on performance control and continuous improvement using many quality control tools.

The questionnaire was distributed at the Directorate of General Education for the Education of Nineveh Governorate with number of 167 questionnaires as the developers for the departments of educational administration.

The research attempts to answer the question of what are the methods of guaranteeing the quality of higher education that enables the educational administration to update and develop its performance? Assuming that the performance of the educational administration changes in the best way if there are practical methods to ensure quality commensurate with the performance of the educational administration.

The research found that the educational administration needs to modify and change its working methods and its construction in an automatic manner in order to ensure quality and to focus on increasing supervision and auditing of all administrative orders issued by different departments in the organization, and recommending the use of modern technologies in dealing with beneficiaries of educational management services