خصائص و مشكلات المسترشدين بمراكز الإرشاد الأسري : الإرشاد الهاتفي بمركز الإرشاد الأسري بالرياض نموذجا

الملخص EN

This study aimed to identify the demographic characteristics and the problems of benefits from services of family counseling centers, and relied on the analytical descriptive approach by analyzing the data contained in three statistical reports for the years 1435 E , 1436 E and 1437 E prepared by the Family counseling Center in Riyadh.

The results of study indicate that females represent the largest percentage of benefits whom get the telephone counseling where it was (81.55%)., and the largest percent of benefits age category whom their age was between (11-20 years old) and aged (21-30)years old, and the lowest percent of benefits was from the older and younger age category.

Also results of this study indicated that all levels of education asked for telephone counseling service, the highest rate of them was at bachelor level, followed by secondary-level category, while the lowest ratio was from the post- graduate levels (MS and PhD).

Results indicated also that the largest ratio of benefits asking telephone counseling was from the housewives, followed by those who working in civilian jobs, then students, and then by the category of non-working.

Results about the problem of benefits from family counseling centers indicated that social problems was the largest rate between those who get telephone counseling it has reached (56.84%), followed by psychological problems at a rate of (38.93%), while the educational problems and legitimacy came less, far behind the rates for the social and psychological problems.

As it turns out in terms of accurate classifications of problems with those who have gotten telephone counseling service, the results indicated that the largest percentage were between those who suffer from anxiety disorders, which accounted for (19.59%), followed by marital disputes problems by (14.98%), and family disputes at a rate of (11.12%); and then the rest of accurate classifications of benefits problems from telephone counseling service came the less rates.