أثر الخصائص الديمغرافية للمستهلك على إدراكاته لجودة الخدمات الفندقية : دراسة حالة : فندق "لافالي" بمدينة الشلف

الملخص EN

This study aimed to identify the impact of consumer demographic characteristics on his perception about the hotel services quality using Lavali Hotel as case study.

To realize this objective, a survey study was conducted to collect data from the study sample by distributing a questionnaire using a convenient sample of (179) respondents.

The study used many statistical methods in order to test the research hypotheses.

The study concluded that there were no statistical significant differences in the perception of the Algerian consumer of the studied hotel services quality according to his demographic characteristics except his gender.