التحول الرقمي كاستراتيجية لتطوير برامج الحماية الاجتماعية من منظور طريقة تنظيم المجتمع في ضوء رؤية مصر 2030

الملخص EN

This study aimed to determine reality of digital transformation as a strategy for developing social protection programs, and determine its benefits and techniques, and determine the obstacles that facing implementation of digital transformation strategy and the proposals that help to activate digital transformation as a strategy for developing social protection programs, it is considered one of the descriptive studies that depend on comprehensive social survey methodology for social workers who responsible of implementing Takaful and Karama program in the Directorate of Social Solidarity in Assiut Governorate, their numbered (130) social workers, the study concluded with determine reality of digital transformation as a strategy for developing social protection programs, which was represented in the availability of electronic registration services, availability of grievances and complaints on the website, and existence of a network link between the information databases.

As for the benefits, they were speedy performance, enhancing transparency, governance, and justice distribution of services.

As for digital transformation techniques, that were represented in using of the electronic tablet, the electronic network connection between the relevant agencies, existence of an integrated database about of beneficiaries from of the Takaful and Karama program, and the most important obstacles were the lack of Knowing citizens about digital services and how to use it, and disrupted work when occur technical problems, weak infrastructure and technology, while the proposals represented in spreading awareness among the beneficiaries about of services updates Ministry of Social Solidarity, spreading digital culture within the organization and Awareness and training of workers on the digital transformation process.