دور الصيرفة الالكترونية في تحسين الخدمة المصرفية : دراسة حالة بنك الفلاحة و التنمية الريفية-المديرية الجهوية بالشلف

الملخص EN

The study aimed to highlight the role of electronic banking in improving the banking service, and dealt with the problematic role that electronic banking contributes to improving the banking service at Al-Badr Bank - the Regional Directorate of Chlef: By dividing the research into the following axes.

First: Information technology and its application requirements-.

Second: What is the banking service-.

Third: The contribution of electronic banking to improving the banking service--Fourth: The reality of applying electronic banking at the Agriculture and Rural Development Bank -the Chlef Regional Directorate - The study found a set of results are: Accreditation of electronic banking in the directorate contributes to improving banking services through some of the electronic banking services provided by the directorate, including: online payment service, with drawal and payment process through electronic cards, as what makes the customer dispense with going to the headquarters of the bank, and he can use banking services.

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