جودة الخدمات الفندقية و تحدي التغيير التنظيمي : مقاربة باستخدام Sem-Pls لعينة من فنادق مدينة مغنية

الملخص EN

This research paper aims to diagnose and measure the dimensions of organizational change (structural change, technological change, change in tasks, cultural change) prevailing in a sample of Maghnia' hotels (Tlemcen- Algeria) on the quality of hotel services, by distributing a questionnaire to a sample of employees consisting of 30 workers based on modelling structural equations (SEM-PLS) and (SPSS 26).

The statistical results indicate that there is a high positive effect of organizational change on the quality of the hotel service, and a good awareness of the dimensions of organizational change by workers as a priority to raise the level of services.