واقع الخدمة ما بعد البيع في القانون الجزائري : (تحديات و آليات)‎

الملخص EN

after-sales service is an additional guarantee that the intervener must commit to protecting the customers (consumers) from defects that appear in modern devices or machines after their use by the consumer.

It is also considered one of the main incentives to help gain satisfaction and expand the base of consumers to demand.

This service has been regulated in Law No.

09-03 related to consumer protection and the suppression of fraud, but the practical reality shows a great reversal of its implementation by the interveners due to the lack of oversight in the field and the ignorance of the majority of consumers of this right.