العلاقة بين جودة الخدمة و الرضا الزبون في القطاع الصحي : دراسة تحليلية في مركز الأقصى الصحي حي القاضية-بابل

الملخص EN

The health sector has recently witnessed great interest at all levels, as the issue of quality of the health service has become an increasingly global concern in the pursuit of hospital institutions to provide their health services with high quality to achieve the maximum possible satisfaction for the patient.

This research aims to study the reality of the quality of health services in the public hospital in Al-Aqsa Health Center for Primary Care and its relationship to patient satisfaction, where the research relied on the independent variable, the quality of health services, including dimensions (technical ability, ease of access to services, effectiveness, relationship between individuals, continuity) and the dependent variable, Customer satisfaction While this study was able to reach that the patient is satisfied with the services provided at the AlAqsa Health Center, he is not satisfied with the concrete dimension, which requires the development of health services commensurate with the needs of patients, by keeping pace with technological development by improving the aspect of the physical dimension.