أثر تطبيق نظام ذكاء الأعمال على فاعلية اتخاذ القرارات في المؤسسة العامة للتأمينات الاجتماعية : دراسة حالة

الملخص EN

"The main goal of this study is to know the impact of business intelligence system application on the effectiveness of making a decision in the general organization for social insurance in Jeddah.

This study shows the real implementation of system of business intelligence and its effect on decision making of the institution and recognize the positive and negative aspects of this application.

The study focused on case study methodology where the questionnaire is a tool for collecting information that has been distributed to the study sample by (81) questionnaire, however, (52%) only are received from the total distributed.

The main results of the study are: The percentage of employees who did not receive training and qualification in the field of business intelligence at the institution reached (92.8%) of the total number of employees responding to the study.

All departments of the institution adopt the business intelligence system except the women section and the warehouse department due to the weak infrastructure required by the availability of the system.

Moreover, the lack of sufficient technical knowledge and skills among the employees.

(35.9%) of the employees responding to this study indicated that the business intelligence system used in the institution is not advanced enough.

One of the most significant advantages of implementing business intelligence system is saving time and effort.

One of the main obstacles facing the application of business intelligence system in the organization is the lack of awareness of the importance of the business intelligence system to the activities and procedures of the institution, Furthermore, users have not receiving enough training on the system of business intelligence, and the system of business intelligence is limit to some departments.

The researcher recommendations are: First of all, providing infrastructure that helps to provide business intelligence in all departments in the institution.

Second, users should have training to increase their awareness towards its importance.

Third, providing an advanced system that meets user's needs.

Fourth, user's opinions are important to improve and develop the system.

Fifth, encourage users to use the system to works with high sufficient.

Finally, the business intelligence system should be implemented in the institutions where it has an effective role in decision-making."