الذكاء الوجداني و علاقته بأساليب مواجهة الضغوط النفسية الاجمتاعية و البيئية للعاملين بقطاع الموارد البشرية : دراسة مقارنة بين الذكور و الإناث بشركات الكهرباء

الملخص EN

Sector of service in most of Developing countries suffers from shortage of qualified human resources, which is determined the concentration of human performance and his productivity and study the problems which affect on them, maybe exposing the worker person to high level of work stress is considered as most important of this problems, this according to which it left from Psychological and physical bad effects on person and therefore on the organization and on the society in general, so the researcher tries in this study to reach to know the relation between the Emotional intelligence and the styles of encountering the Psychological, social and environmental stressfor workers in human resources sector which exposing to it the workers at Electricity Distribution Company.

The researcher distributed the research questionnaireon the worker at sector of human resource in two region of Southand North Cairo Electricity and the sample of study reached 126.

The results showed that there is negative relationship is statistically significant between the Emotional intelligence and the styles of encountering the Psychological, social and environmental stress, also there is no statistically significant difference between south region and north region at work environment stress, social stress, work stress and professional role stress, and there are statistically significant differences between them at Cognitive stress and behaviorism stress favor to south region therefore south region exposed to Cognitive and behaviorism stress more than north region.

there is no statistically significant differencesbetween males and females at the socio-psychological and environmental stress.