مؤشرات فاعلية القرار الإستراتيجي و تأثيرها في جودة الخدمة المصرفية : بحث تطبيقي في عينة من المصارف العراقية

الملخص EN

This research sets out from necessity of significance of strategic concepts being present future plans that different kinds of institutions run follow them mainly banking sector, where this research endeavors to deal with effect of effectiveness of strategic decision ( Independent variable ) with their indicators ( suitability of decision, acceptance of decision, quality of decision ) to fulfill quality of banking service ( Subordinate variable ) with its various dimensions Research makes to conclude a group of aims, most prominent of them to state relation of effect, linking between indicators of effectiveness of strategic decision, quality of banking service with its different trends.

This research determined a group of main or branch hypotheses were made to be checked with tested statistical means as standard deviation, difference coefficient, coefficient of Pearson connective, simple linear decline.

Statistical program ( SPSS.

Ver.19) was used to make statistical treatments.

( 10) Iraqi banks were chosen collectively for research (3) some of them general and ( 7) private.

One of them was chosen randomly included ( 92 ) associates according to De Morqan sample to determine size of sample represent administrative leaderships in general administration of banks as sample of research they are ( director general, assistant of director general, director of department) Lastly, the research concluded a group of conclusions, most important of them there is linking relation, effect has morale, statistical indication between main, branch variables of research represented by effectiveness of strategic decision ( independent variable ) with its indicators ( suitability of decision, acceptance of decision, decision quality ), there is banking service ( dependent variable ) with its different dimensions, whereas most prominent of recommendations are necessity of dependence of banks as sample of research for indicators of effectiveness of strategic decision.

Functioning them to make vital strategic decisions where it has great significance to fulfill quality of banking service.

Where it reflects strength, originality of competitive center of banks sample of research in money market.