دراسة مدى إلتزام المختبرات السريرية الأهلية المستحدثة في مدينة كركوك بمعايير الجودة

الملخص EN

The main five dimensions of health quality services are summarized in: responsiveness, reliability, security, activeness and empathy.

These dimensions are applied to all the features of the health quality services, including those which are provided by the private clinical laboratories.

The study was conducted to determine the extent of a newly established clinical laboratories commitment with the quality standards in Kirkuk city.

A special questionnaire form was prepared by the investigators for the research purposes and distributed to (55) authorized representatives of laboratories in seven sectors detected in the Kirkuk city map.

52 of questionnaires were returned, and two were excluded because of incomplete data presentation and the total response rate was (50: 55, 91.0% ).

The study results show that the representatives have good scientific qualifications and long practical experience, but only 72.8% of the them participated the indicators of Health Ministry for the setting up of specialized pathological clinical laboratories.

The laboratories applied the dimensions of health quality services as follows: Reliability (80% ), response (79% ), accuracy (81% ), detectable things (77% ), empathy (85% ) and total response (80.4% ).

The researchers recommended that laboratory leaders should increase their education in the quality health dimensions and regular checking these laboratories by health teams and groups to detect their compliance according to health guidance and scientific updating supplementation these laboratories with newly accurate technological instruments.