Total quality management in the insurance sector
المؤلف
المصدر
Global Journal of Economics and Business
العدد
المجلد 10، العدد 1 (28 فبراير/شباط 2021)، ص ص. 189-198، 10ص.
الناشر
تاريخ النشر
2021-02-28
دولة النشر
الأردن
عدد الصفحات
10
التخصصات الرئيسية
الملخص EN
Employees were doing business in competitive and dynamic conditions to improve and enhance their business performance and capabilities continually.
One of the critical determinants of the company's survival in such circumstances is total quality administration.
In recent years, the company administration is more focused on comprehensive quality management, which leads to maximizing customer satisfaction and loyalty.
The aim of this study is focused on examining.
The attitudes of corporate clients on various elements implemented the TQM process, provided by the bank.
a sample of workers and employees, by presenting a questionnaire the hands of the competent authorities in line with the aim of the study, but study into practice Designing a list of surveys that included a set of questions.
All the questionnaires were distributed (judged according to Likert's model) among a group of insurance companies.
were obtained using the survey method and statistical analysis, such as correlation and multiple regression analysis for the study.
The research points out that top management commitment, courtesy, and responsibility towards our customers are significant satisfaction factors.
Study results help bank managers identify quality elements that need improvement to increase customer satisfaction and enhance their business.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
al-Ali, Tahani Salim. 2021. Total quality management in the insurance sector. Global Journal of Economics and Business،Vol. 10, no. 1, pp.189-198.
https://search.emarefa.net/detail/BIM-1272845
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
al-Ali, Tahani Salim. Total quality management in the insurance sector. Global Journal of Economics and Business Vol. 10, no. 1 (Feb. 2021), pp.189-198.
https://search.emarefa.net/detail/BIM-1272845
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
al-Ali, Tahani Salim. Total quality management in the insurance sector. Global Journal of Economics and Business. 2021. Vol. 10, no. 1, pp.189-198.
https://search.emarefa.net/detail/BIM-1272845
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references : p. 198
رقم السجل
BIM-1272845
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر