تقييم الأداء الوظيفي لدى الأكاديميين الإداريين في الجامعات الكويتية المستند إلى معايير جودة الخدمات من وجهة نظرهم

الملخص EN

The study aimed at finding out the evaluation of job performance of academic administrators in Kuwaiti universities based on the service quality standards from their point of view, and the differences that are attributed to the variables of the study.

The population of the study is consisted of all academic administrators in Kuwaiti universities.

Their number is (210) academic administrators.

The size of the study sample was (181) academic administrators.

The results of the study showed that the evaluation of job performance of academic administrators in Kuwaiti universities based on the standards of quality of services was high from their point of view.

The results also showed that there were significant differences attributed to the sex variable, in favor of fewales, and the variable of experience, in favor of (from 5 – 10 years) category and for the academic rank variable in favor of associate professor.

The researchers recommended developing an evaluation model for administrative performance among academic administrators in Kuwaiti universities based on performance quality standerds.