تحسين أداء العاملين في البنوك في ضوء توفير نظام معلومات لإدارة الجودة الشاملة : دراسة نظرية تحليلية

الملخص EN

This research aims to identify the concept of total quality management in banks and how the application of the principles of this new management concept can work for the development of human resources and the improvement of its performance, by adopting one of its dimensions of supply of information systems.

Research results have shown that information systems help improve the performance of workers inside banks, thanks to which decisions are made better and business is executed faster and through which solutions are found.

to possible problems and obstacles, and from there the first and last objective of activating information systems for total quality management is to develop performance.

Workers have therefore become effective indicators of human development.