إدارة الجودة الشاملة و مساهمتها في تحقيق كفاءة الأداء الوظيفي : دراسة على الموظفين بمصلحة الجوازات و الجنسية و شؤون العرب و الأجانب

الملخص EN

The study aimed to identify the contribution of total quality management to achieving efficient job performance among employees in the Passports, Nationalities and Arab and Foreign Affairs branch of Elabyar branch.

This study concluded a set of results, the most important of which are: The results showed, in general, that there is an effect between the dimensions of total quality management and the level of job performance efficiency of the study community.

It also showed that the level of job performance is somewhat average, reaching an average of 2.

683, and this indicates an unsatisfactory level of job performance For employees, however, the low level of job performance was due to the low effectiveness of TQM in the administration of the department.