دور الإدارة الالكترونية في تحسين جودة الخدمات الجبائية : دراسة ميدانية بمركز الضرائب بتيسمسيلت

الملخص EN

The study aimed to find out the contribution of e-management to improve the quality of fiscal services in Algeria, through a sample study of (45) employees from the centertax in Tissemsilt, the study reached a set of results, the most important is the existence of a statistically significant effect of e-management on the quality of fiscal services at the level of significance of 0.

05, And also a positive and statistically significant effect at the significance level of 0.

05 in the apply of e-management in the Tax Center in Tissemsilt on the quality of tax services with its various elements(Reliability, responsiveness, safety and security, tangibility and social empathy).