Assessing the social performance of microfinance institutions in Algeria : a case study of the National Agency for Microcredit Management

الملخص EN

In order to understand social aspects of microfinance institutions in Algeria, this study aim to assess the social performance of the Algerian National Agency for Microcredit Management (ANGEM) using the Social Performance Indicators (SPI2) model.

The findings revealed, among others, that the agency's social performance is acceptable, as the aggregate result of the four dimensions is average, although the second and third dimensions, Adaptation of services and products to target clients and Improving clients' social and political capital, respectively, are weak.

The study recommends the need for ANGEM to review its strategy to improve the design of its financial services, and therefore strength the social and political capital of its target clients.