إدارة الموارد البشرية و دورها في تحسين جودة الخدمات الصحية : دراسة حالة مستشفى الأم و الطفل تلمسان

الملخص EN

The study dealt with the issue of human ressources managementand ist role in improving the quality of health service in the Mother and Child Hospital in Tlemcen , depending on thefollowing variables : the independente variable represents human ressources management ( strategic planning ,job analysis and description , training and development , compensation and incentives, performance evaluation).

And the edependent variable represents the quality of health services , as the study relied on the questionnaire as a tool for collecting informations.

The study reached a set of conclusions proving the extent oft he contributiono f human resources management in achieving the quality of health service , through good planning fort he human factor, in addition to training programsand material and moralmotivation.