أثر التمكين النفسي على أداء الخدمة لدى العاملين في فندق ماريوت قسنطينة

الملخص EN

The study aims to identify the extent of psychological empowerment Impact on service performance at the Constantine Hotel Marriott, by identifying the level of psychological empowerment and service performance and determining the relationship between them, this is to help develop hotels and improve the performance of the human resource inside it, using management methods that had been proven its effectiveness.

We have relied on the analytical descriptive approach, the information was collected using the questionnaire provided to the study population of 75 employees, the data were analyzed through some statistical tools in SPSS software v.

23.

The study found an acceptable perception of psychological empowerment and acceptable service performance, in addition the existence of a statistically significant effect of psychological empowerment on service performance