دور الإلتزام التنظيمي في تحسين جودة الخدمة : دراسة تطبيقية في مؤسسة اتصالات الجزائر-الوادي

الملخص EN

The object of this study is to knowing relationship between organizational commitment with quality of servicesin Algerian Telecommunication Company – ELOUED-, were obtained the necessary field as well as informations through a questionnaire from prepared for this purpose and distributed to a simple of (60) employee, use the study program (SPSS.

V22) in the statistical analysis, data analysis has been done by using some statistical tolls such as (mean, standard deviation, correlation coefficiet, simple regression coefficient).

Had been reached on a set of conclusions and the most important there is medium degree of organizational commitment, there is medium degree of quality of services, There is a correlation between organizational commitment and service quality in the company being investigated, and therefore provided a set of recommendations.