واقع تقييم قابلية استخدام نظم إدارة التعليم (LMS )‎ في التعليم الجامعي : مراجعة منهجية

الملخص EN

This study aimed at exploring the reality of assessing the usability of learning management systems (LMS) in university education.

a systematic literature review was conducted that involved gathering, check, and comparing relevant studies published between 2015-2021 by means of scanning the appropriate databases, including web of science (ISI) Scopus, springer link, IEEE Xplore, and science direct.

as a result, twenty-one studies were selected for review.

Basu’s model (2017) was adopted to conduct the systematic review of the selected studies in terms of identifying the main problems addressed by the studies that involved assessing the usability of learning management systems in university education, the samples selected and the methods adopted in those studies, and the main findings reached by those studies regarding the assessment of the usability of learning management systems.

the results of the present study revealed that the majority of the studies included in the current systematic review emphasized the assessment of the usability of learning management systems in university education, as well as observing usability problems.

it was also found that there is a dearth of research available to date on the effect of usability of learning management systems on some variables associated with the teaching and learning processes.

moreover, the results showed that the participants used in the previous studies ranged from undergraduate students to faculty members and experts in learning management systems.

diversity was observed as well in the research methods employed in the previous studies, namely : the quasi-experimental designs, the case study method, and the descriptive-analytical methods, in addition to the diversity of the instruments used in those studies for data collection purposes.

specifically, questionnaires, performance usability tests, interviews, heuristic assessment, and records/logs analysis were used as data collection instruments.

the results also revealed inconsistent results of studies on usability of learning management systems ; some studies showed good levels of usability accompanied with some problems in those systems, while other studies concluded that usability was far from the expectations of users along with several problems observed in those systems.

the problems of usability of learning management systems observed in the studies reviewed were categorized in the following areas : user interface design problems, navigation problems, content problems, interactivity problems, usability problems, and support problems.

finally, the results of the previous studies reviewed provided evidence on the positive impact of usability of learning management systems on some variables associated with teaching and learning processes.

in light of the results reached by this systematic review, it was recommended to take advantage of the results obtained from the assessment of the usability of learning management systems of studies in the development of learning management systems currently adopted in university education.

the study also recommended conducting regular periodic assessments of the usability of learning management systems used in universities to identify the reactions of users in order to set targets for continuous improvement.

and to enhance the usability and acceptance of those systems