متطلبات التحول الرقمي في قطاع التأمين الجزائري

الملخص EN

This study came to note the requirements for the success of the digital transformation in the insurance sector in Algeria, especially after the issuance of the decision regarding the possibility of electronic payment in 2016.

As a result of the conservative regulatory nature of this sector, there is a noticeable delay in the digitization of its operations.

Despite this, Algerian insurance companies have endeavored to take the necessary measures to gradually succeed, including CAAR and Alliance.

The study concluded that the digital transformation experience is still in its infancy despite the available opportunities, and this is due to the lack of the basic conditions supporting it, especially those related to the quality of the infrastructure of the Internet and broadband communications, in addition to the outdated labor regulations and the legislative aspect that does not correspond to the developments of the current situation.

This calls for the need to review the traditional working methods in the insurance sector and develop mechanisms for communication with customers, in light of the necessary transformation requirements.