التطبيقات الإلكترونية ودورها في تحقيق جودة الخدمة: دراسة حالة مؤسسة بريد الجزائر بالجلفة

الملخص EN

This study aims to search for the impact of electronic applications on improving service quality, as this study is at the level of Algeria post customers in the state of Djelfa and at a specific time represented in the period of salary and pensions, by designing a questionnaire that was distributed to a random sample estimated at 100 individuals, and after doing by analyzing the case study according to the analytical class method, depending on the questionnaire, we concluded that there is a statistically significant effect relationship at (α≤0.

05) between the use of electronic applications and the improvement of service quality.