دور أنظمة دعم القرار في نجاح إدارة الأزمات لقطاع التأمين الفلسطيني : دراسة تطبيقية على شركة الملتزم للتأمين و الاستثمار

الملخص EN

The study aimed to identify the role of decision support systems in the success of crisis management for the Palestinian insurance sector, specifically for Al-Multazim Insurance and Investment Company, in order to develop decision support systems to increase the effectiveness of crisis management they face, and for this purpose the researcher used the questionnaire tool to collect data from the study population consisting of (98) They are the makers and decision-makers in Al-Multazim Insurance and Investment Company - the employees of the upper and middle departments and all the managers -, and the researcher analyzed the data using the SPSS statistical program, and the study was conducted according to the descriptive analytical approach because it is the most suitable for the nature of this study.

The study found several results, the most prominent of which are the following: The existence of a statistically significant relationship between decision support systems and the success of crisis management in Al-Multazim Insurance and Investment Company, in the stage of discovering early warning and warning of the occurrence of crises, and in the stage of preparedness and prevention during crises, and in the stage of containing or reducing damages during Crisis management, and in the stage of restoring normal activity during crisis management, and in the learning stage as a stage of crisis management.

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