قياس رضا المريض عن خدمات الرعاية الصحية : باستخدام نماذج الشبكات العصبية الاصطناعية (ANA)‎

الملخص EN

The aim of this study is to develop and test a SERVQUAL model for to measure the quality of health services in Algeria.

The quality of health care services was assessed in four private clinics of various specialties in the city of Tlemcen.

The MLP model is used to test the quality of service due to the reliance on linguistic variables when evaluating services.

SERVQUAL questionnaire (which includes 22 items in 5 dimensions) was applied to 153 patients in order to obtain patients' perceptions of the services provided by the clinic.

The results showed that the patients' evaluation of the quality of health care services is based on reliability, tangibility, assurance, sympathy and responsiveness.